Call Confident
The removal of erroneous, incomplete, and redundant information from your outgoing call list is an important part of data-cleaning efforts. In the event that your list contains “dirty data,” your reps may be able to damage the reputation of your brand by phoning the incorrect individuals. By doing so, you run the risk of accidentally underserving your clients and causing other customers to get irritated.
Through the process of scrubbing call lists, you may improve the data cleanliness of your organization by removing duplicate leads, numbers on the Do-Not-Call Registry, and numbers on your internal opt-out list. It is also recommended that you verify the Reassigned Number Database (RND) in order to ensure that your contact information is accurate.
Among the other significant stages are they:
Using only the most reliable STIR/SHAKEN norms and standards
Making changes to the contacts in your CRM
Keeping an eye out for any bad flags, labels, or blockages and monitoring your outbound phone numbers
Etiquette in Telephone Calling
By practicing ethical dialing behaviors, you will be able to prevent undesirable labels and flags while also enhancing the reputations of your numbers. Steps that are essential include:
Your dialer should be configured in such a way as to prevent unwanted behaviors such as keeping consumers waiting in queue for an excessive amount of time and hanging up within fifteen seconds of initiating calls.
You should avoid contacting numbers that are listed on the Do-Not-Call directory or the “do not contact” directory that is maintained by your company.
Utilizing the local time of the contact for all calls placed between the hours of 8:00 AM and 9:00 PM
Agents should be trained to demonstrate empathy while communicating with customers.
compliance with all criteria that are particular to the industry
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