creating confidence

creating confidence

This quiz pertains to our three main service behaviors: Create Confidence, Encourage Success, Make it Happen. Our focus in this quiz is creating confidence!

published on September 14, 2016
1/7

How do we Create Confidence?

walk around with your chin held high.
Be an expert and know our hotel inside and out.
wear inspirational t-shirts
2/7

• Who do I talk to about booking a meeting room and getting some refreshments?

• Who do I talk to about booking a meeting room and getting some refreshments?
Amy Falkenstein- meetings director or Laura whitehead-sales manager
The front desk representative can get you in touch with the right people.
i don't know.
3/7

• What is the code for logging onto WI FI?

We change the code weekly for privacy purposes. The code should be written on your room key sleeve and given
to you at check in. I will call the front desk...
call the front desk. They can tell you.
I am not sure. We change the code daily for security purposes. Let me call the front desk and find out for you.
4/7

Why is it important to know as much about your hotel and surrounding area as possible?

Knowledge is power.
It creates confidence with our guests.
So that we can correct people when they are wrong.
5/7

How long does it take for a guest to form a positive or negative opinion based on the first impression?

10 seconds on average.
They have already decided to be cranky or nice before they even arrived.
A guest will not form an opinion until they check out.
6/7

How many chances do we have to make a positive impression?

How many chances do we have to make a positive impression?
As many as it takes!
Usually just one.
Two or three if you try really hard to make them like you.
7/7

it is important to answer guest questions! Tell me why “I don’t’ know” is not an answer.

it is important to answer guest questions! Tell me why “I don’t’ know” is not an answer.