week 7- Finding solutions"offering choices"

week 7- Finding solutions"offering choices"

Problems are not a "one size fits all" thing, and neither are solutions. This quiz focuses on offering multiple choices and solutions to ensure the best possible outcome for both the patron and the facility.

published on October 24, 2016
1/5

Why is it important to know a lot about the area around the hotel in which you work?

Why is it important to know a lot about the area around the hotel in which you work?
So you do not get lost on the way to work.
So you know the cheapest place to get a drink after a bad day at work.
So you are better prepared to answer whatever question a guest may have about the area.
2/5

Why is it important to give our guests multiple choices?

Why is it important to give our guests multiple choices?
People like to feel in control and if we give the guest choices we shift the control back to them.
It shows that we care enough about their concerns to provide multiple choices. We realize that what works for one person doesn't
always work for everyone, a...
Just in case we heard them wrong and our first solution doesn't work for them, we have given them an alternative so they can't be
mad.
3/5

What do we mean by "there is more than one way to skin a cat"?

What do we mean by "there is more than one way to skin a cat"?
There are many ways to accomplish the same task.
People are mean animal abusers.
no answer is the wrong answer.
4/5

Get creative! read the review below and pick the creative choice (below in the answer boxes) we could have offered these guests.
"The only problem was the one night the restaurant did a credit conversion and was only accepting cash. They started the conversion 2 hours earlier than we were told it would. We did not have cash, and we're not able to use the company card."

Get creative! read the review below and pick the creative choice (below in the answer boxes) we could have offered these guests. "The only problem was the one night the restaurant did a credit conversion and was only accepting cash. They started the conversion 2 hours earlier than we were told it would. We did not have cash, and we're not able to use the company card."
If the room was under the company card they could have charged it to the room.
They could have suggested the customer try the ATM if they had a debit card.
They could have told the guest that they would shuttle them to a different restaurant for no cost.
5/5

What does I.L.E.A.D. stand for?

What does I.L.E.A.D. stand for?
intervene, learn, encourage, assure, decide
Identify, listen, engage, apologize, deliver
improvise, linger, enable, atone, denounce