can you beat our quiz? Find out how your feedback has helped us work smarter and improve services to you this year. affinitysutton published on March 06, 2014 Stacked 1/5 How many SMS did we send out notifying residents of appointments using this new messaging service? 5452 775 5214 2/5 How many call backs did we make on time up to December 2013? 98% 65% 24% 3/5 What percentage of customers are satisfied in how we handle complaints? 37% 70% 68% 4/5 How many hits have we had on our new mobile-friendly site since its September? 7542 6412 1248 5/5 What percentage of our customers we happy with the information we give about our major works programmes? 82% 59% 92%