Importance of Owning a 311 Reporting Mobile App for Cities Here are four specific ways in which Public Works is able to provide better service, reduce resources, and save money. 1.Quick Reporting from anywhere 2.Accurate Reporting location data 3.Enhanced communication between citizens 4.Different department issue sharing If you are looking for the best 311 Mobile application, Take a look at our Citizen Engagement 311 Reporting Application with the City of Ontario, California in Spring 2018. Since its release, the myOntario app (iOS / Android) has proven to be a huge success for the city, allowing better interaction between the city and its citizens.